The business

A team of one.

Humana Design was founded by Gerry Scullion in Australia in 2015. In 2018, Gerry returned to Ireland and re-formed Humana Design Ltd as an Irish business in 2018. Gerry Scullion He has spoken at international UX design and Service Design conferences around the world.

In 2016, he contributed to the book ‘This is Service Design Doing’ alongside 150 of the worlds leading service designers. He’s a long-serving Fellow of the Royal Society of Artists (up tunic 2020) and the former Fellowship Councillor of the RSA for Ireland and Northern Ireland.

Gerry is the former CEO of This is Doing - an online training business focussed on the 'doing' skills for change-makers. It features many of the most established practitioners and authors in the world of Service Design, UX, CX, Content Design and Design Research.

He is the curator for the Doing Design Festival, which has run three times. V1 in January 2021, V2 in June 2021 in partnership with Pluralsight, and V3 in January 2022 in partnership with Shopify.

He is also the Founder of the global Human Centered Design Network - a design community with 10,000 members, and hosts This is HCD Podcast which has had 750,000k downloads [Date: Jan 2022] and is an service design executive course author at Pluralsight.

20+
Years of Experience

With successful launches across North America and Europe and dozens of viral campaigns.

65+
Satisfied Clients

Over half our clients stay with us for longer than a single project.

750k
Podcast Downloads

We may be young but our agency has already won 13 Excellence Awards for our work.

Our Process

We strive to take you on the journey with us.

Our process is well structured and completely transparent. You always know what's happening and you're always involved.

Step 01

Listen

You know your organisation best and the first step is to learn from you and familiarise ourselves with the problems that the organisation and people using the services are experiencing.

Step 02

Prototype

Often we will build some form of lo-fidelity prototype to help us create alignment.

Step 03

Research

We are human-led, so we will always include the person we are designing the product or service for. We refer to this as 'designing with' the people Vs 'design at' the people.

Trusted by your favorite brands and startups
Our Team

Meet the team

Humana Design was founded by Gerry Scullion in Australia in 2015. In 2018, Gerry returned to Ireland and re-formed Humana Design Ltd as an Irish business in 2018.

Gerry Scullion

Service Designer & Design Reseacher

Testimonial

Hear from happy clients

Don't just trust our word! See what a recent partner has to say about working with us.
“...working with Gerry is a pleasure. Not only does he make sure he works in a positive, engaging and collaborative work environment but he excels at what he does.”
Emer Kenna
Bank of Ireland
"...His approach to solving business problems is truly remarkable as he looks at both the bigger picture but eventually gets down to the nitty gritty of things."
Johann Loibl
Head of CX
"...His ability to demarcate and sanitise his research into discrete product sets was superlative. I valued his insights and perspectives and gained perpetual value from his hard work and effort."
Julian Huxham
Director of NSW Government
"Gerry is always keen to share his thoughts on how to provide optimal customer experience through innovative designs and I found his passion for design to be infectious. It was refreshing to work with someone who puts so much into their designs."
Josh Lumbe
Scrum Master