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We put people first. Everything else flows from there.
Organising the Service Design training with Gerry Scullion through This is HCD was one of the best decisions I’ve made for our team’s development. From the very beginning, Gerry was highly collaborative and attentive to our specific goals at Verizon Connect.
Gerry brings a rare combination of deep expertise, real-world experience, and an incredibly engaging teaching style. Whether you’re new to service design or looking to deepen your skills, this training offers a thoughtful, human centred approach that will truly elevate your team's thinking.
The training itself was incredibly well-structured, blending theory with practical, hands on exercises that truly resonated with the team. The feedback from our team was overwhelmingly positive; they left feeling empowered and inspired to apply a more human centred approach to their work. I’d highly recommend this training to any leader looking to build service design capability in their organisation
We were honored to have Gerry as the keynote speaker for Medtronic’s 5th Annual Human-Centered Design Meetup! Collaborating with Gerry to assemble the content for the keynote presentation was an absolute pleasure...He crafted a cohesive and engaging keynote presentation for our audience, offering a wealth of knowledge and experience in emergent HCD practices. Gerry’s fresh perspectives and engaging content made his keynote a highlight of our global event. Throughout the remainder of the event, several speakers and attendees referenced his presentation and discussed how his highlighted practices apply to the work we do today.
Professional and knowledgeable, Gerry consistently delivered high-value results while balancing strategic thinking with practical design implementation. His ability to collaborate with the management team in creating and executing a comprehensive research plan was instrumental, with insights from these sessions significantly shaping the overall design. Go Gerry, Go Gerry!
Gerry delivered a top quality event for the IRDG Innovation Skillnet on the topic of Mastering Service Design and Journey Mapping. This was delivered online over 2 half days. Facilitating over zoom is tough but Gerry’s fun attitude, depth of knowledge & experience, interactive activities and responsiveness kept everyone so well engaged. The attendees came from a range of different companies but he managed to create an inclusive and collaborative learning experience that facilitated good discussions amongst the group. I’ve received lots of positive feedback from the participants, which is the ultimate vote of confidence!
Gerry’s desire to deliver is driven by a need to place the customer at the heart of everything that is delivered – always challenging to ensure that every angle/need has been considered to support the customers in what they need to achieve without compromising the business objectives. Gerry is an asset to any organisation or any project and I hope that I get to work with him again in the future and wouldn’t have any hesitation in recommending him for future projects.
Work
Fun facts
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A variety of human-centered design services.
Strategy and consultancy
We work with businesses of all shapes and sizes, and guide them through the process of understanding and connecting value within ecosystems. Interested? Let's schedule a time to speak.
Design Research
We have over a decade of experience researching areas within society that are often referred to as 'complex issues'. Interested? Let's schedule a time to speak.
Design & Innovation Training
Looking to learn, build and extend your organisations Design capability? Well, look no further. We have trained over 1500+ practitioners globally in the area of Service Design, User Experience Design and Design Research. Interested? Let's schedule a time to speak.
Coaching & Mentoring
Whether you are large corporate or a NFP, we bring to the table the strategic understanding of helping people grow. Interested? Let's schedule a time to speak.
Community
We are committed to bringing people together under the Human Centered Design Network's CIRCLE Community - a place for ethically conscious Designers. Interested? Learn more
The Human Centered Design Network.
Since 2017, we have built and grown the Human Centered Design Network - a destination for human-centered design learning and community. Our podcast is the global #1 podcast for Human Centered Design and has been downloaded over 1-million times.
Keynote Speaking
Our Founder, Gerry Scullion is a recognised thought-leader in the Human Centered Design and Service Design space, and regularly speaks internationally at conferences globally. Interested? Let's schedule a time to speak.
We’d love to hear from you.
Whether you want to tell us about a project, join our team, or just say hi, write to us! We’d love to hear from you.
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