Suggested reading
- ‘Service Design – Insight to Implementation’ by Andy Polaine, Ben Reason and Lavrens Løvlie
- ‘Orchestrating Experiences’ by Patrick Quattlebaum and Chris Risdon
- ‘This is Service Design Thinking‘ by Marc Stickdorn and Jakob Schneider
- ‘This is Service Design Doing’ by Marc Stickdorn, Jakob Schneider, Adam Lawrence and Markus Edgar Hormess
- ‘How to create human-centered products and services’ by Kim Goodwin
Workshop
- Try Triggers workshop cards
- Mr Thinkr for workshop pads, tapes etc
- Blueprinting Workshop template
Tools
- Empathy Map by Dave Gray
- Customer Journey Map template downloads
- Design Sprint Methodology
- Stakeholder Mapping
Podcasts and other media
Networks
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