What we do

We are human-centered service design experts. We place people at the centre of everything we do. We want to make services work for everyone.

Service Design

Designing consistent experiences across an organisation can be tough. Designing a product or website may …

Product Design

Product Design is the manifestation of the user’s needs that were both identified, determined and …


What our clients say

Humana & Gerry has proved invaluable in helping news.com.au redefine our native content offering to a model with the user at it’s heart and centre. Gerry’s professionalism, expertise and the work he delivered turned a complex challenge into an interesting and rewarding experience, providing measurable value by defining the needs of our readership when it came to creating premium native content. All of this packaged up in a genuinely lovely and personable professional, who naturally put all stakeholders at ease in every situation, made working with Gerry & Humana an absolute pleasure. I look forward to working with them again in the near future.

Shani Vadher (News.com.au)

Gerry is a thoroughly dedicated designer.

He is excellent at identifying the appropriate research activities, conducting them, and applying his analytic and design skills to developing suitable solutions.

He is consummate at engaging stakeholders and collaboration so that the design process really does become a customer-focused business-owned journey.

He has a wide range of across-the-board skills, so that he can usefully engage in any part of the research/design process.

Gerry Gaffney (Information & Design)

I had the pleasure of working with Gerry & Humana over the last 18 months and found his research and synthesis to be exemplary. His sensitivity to what was a particularly difficult topic was manifest and he conducted the stakeholder engagement activities in a manner that was always professional and transparent. His ability to demarcate and sanitise his research into discrete product sets was superlative. I valued his insights and perspectives and gained perpetual value from his hard work and effort. A reliable and productive – and positive member of the team. I would value being able to work with him again at any stage.

Julian Huxham (NSW Department of Justice)


Thoughts & Articles


Get in touch

If you have a question on how Humana can help your business, then feel free to get in touch via the form below or by contacting Gerry on +353 (83) 4333322. We’d love to hear from you.