Customer Journey Mapping workshop, Dublin, September 17th 2019

After the sold-out workshop that myself and Marc Stickdorn gave in April of this year, I was asked to deliver the workshop again by the wonderful people at Design Skillnet Ireland.

I’ll be adding in a few new pieces of goodness, and am really excited to be asked back.

This is a PERFECT introduction workshop for anyone working in the areas of UX, looking to start the journey into more system thinking or service design. If you have any questions about this class, you can reach out to me via this website, or on Twitter @gerrycircus

There are still tickets available and are really reasonably priced at €250.

This is HCD announced as official Media Partner for Service Design Network Global Conference, Toronto, 2019

We recently tweeted about an exciting opportunity to work with the Service Design Network as their official media partners for their global conference.

We’ll be working closely with the SDN team in the lead up to the event in Toronto this coming October to provide people with The HCD Network with insights and snippets of goodness from the big event.

You’ll be able to listen to exclusive interviews with several of their keynote speakers, as well as a few other exciting pieces that we are still working on.

The SDN provides a really valuable resource to the broader design communities around the world, so we are really happy to be involved in this capacity.

I’ve never been to Canada and excited to visit the country and meet and connect with many of our This is HCD listeners in North America.

Tickets are on sale now

See you there,


Customer Journey Essentials training workshop with Marc Stickdorn in Dublin

Note: Gerry and Marc are running a 2-day ethnography + service design workshop in January 2020 in Dublin. Interested? Sign up to be notified.

On April 16th I ran a ‘sold-out /packed to the rafters’ public workshop with Marc Stickdorn, co-author of This is Service Design Thinking (BIS) and This is Service Design Doing (O’Reilly) and CEO of More than Metrics in Dublin’s Dogpatch Lab.

It was a really great day, with a fantastic crowd of attendees from consultancies, public service, startups, Fintech, Healthcare and probably a few more that I’m forgetting.

New workshop: Customer Mapping Essentials with Gerry Scullion
Date 17th September
Where WeWork Charlemont, Dublin 2
Book tickets

Here are some photos from the day.

Note: Myself and Marc are running a 2-day workshop in January 2020 in Dublin. Sign up to be notified.

All the best,


Gerry confirmed as conference host at Service Design Days, Barcelona

On October 5th and 6th, I’ll not only be attending Service Design Days in Barcelona but will also be hosting the 2-day conference. It’s such an honour to have been asked, and am seriously looking forward to it. I’ll be on stage for the full two days, leading the conversation and welcoming and closing each talk.

Continue reading “Gerry confirmed as conference host at Service Design Days, Barcelona”

Humana delighted to be sponsoring & hosting This is

We are delighted to be hosting and sponsoring a new Breakfast Podcast session, in our offices once a month.

The format is a little bit different to the traditional MeetUp type event that you might be more familiar with. The structure of this event is aimed at creating a more diverse and inclusive conversation between people entering the industry and more established design talent. 4 people will be selected to attend. The conversation over a beautiful breakfast will be recorded and shared out to the wider community a few days later.

Only 3-4 people will be selected to attend plus a selected Guest each month. The conversation over a beautiful breakfast will be recorded and shared out to the wider community a few days later.

This is Mission statement

What we hope ‘This is HCD‘ will achieve:

  1. Create valuable content about topics related to human-centered design
  2. Create events that include the voices of a represented audience (entry level through to senior level and beyond)
  3. Make the content more accessible to people who find it hard to get to the events, but don’t want to have to trail through hours of content. Podcasts are capped at 30 minutes – just the perfect time for your morning or evening commute home
  4. All people on the podcast will receive placement on the credits for each episode
  5. Create a charitable revenue stream by selling advertising on this website, and within each Podcast. 100% of the revenue generated will go to a nominated charity.

Gerry confirmed to speak in Edinburgh at UX Scotland 2017

Gerry has been confirmed as a case study speaker at UX Scotland 2017 in Edinburgh. He will be speaking about ‘Designing for Vulnerable Children’ regarding the work that he has been doing for the NSW Department of Justice over the last 12-18 months.

There’s some excellent design talent speaking at the conference, with people from BBC,, Shopify, Adobe as well as keynote speakers Jarod Spool (Co-Found of UIE), Dana Chisnell (Co-Director for Civic Design), and Alberta Sorenz (Director of End-to-End Service Design at Lloyds Banking Group).

Tickets are on sale now at


Leading the Product Conference

Recently I gave a talk at Product Talks about the role of Service Design and Product management co-existing. Afterwards, I got chatting to Adrienne and a few of the Brainmates team, and was really blown away from the quality of the speakers in this years Leading the Product conference (in Sydney and Melbourne).

I’ve definitely going to be attending this conference this year as it’s becoming more and more important for a design consultancy to learn more about the product specific world.

Luckily, I’ve managed to obtain a 10% discount code for anyone looking to attend. Just enter “LTP2016_Gerry” when purchasing your tickets to obtain the discount.

Dates: 20th October 2016 – Melbourne / 25th October 2016 – Sydney


Leading the Conference Overview

Leading the Product is the ultimate event for product people in the Southern Hemisphere.

Around the world, there is a global movement of Product Managers coming together to network, learn, and collaborate.

Leading the Product is a community event, championed by Product Managers so that we too have a place to ignite our passion for developing and managing great products and services. The inaugural Product Management event in Australia was held in Melbourne last year. We’re excited to return for another successful conference full of thought leadership, discussion, and learning.

Not only will we be holding an event again in Melbourne this year, but we’re also holding the first ever Leading the Product in Sydney. This is a one day, one track event, bringing practical information and inspirational advise from international and local thought leaders and practitioners.
Come and be a part of something bigger than you.

Dot Connector

  • Michael Bromley, IAG


  • Victoria Butt, Parity Consulting
  • Doug Blue, Seek
  • Jennifer Flynn, formerly of REA and Sportsbet
  • Dan Olsen, author of The Lean Product Playbook
  • Kara DeFrias, 18F and former White House Presidential Innovation Fellow
  • Christina Lucey, Zinc
  • David Smith, Aussie
  • Mohamed Khalil, CBA