Customer Journey Essentials training workshop with Marc Stickdorn in Dublin

Note: Gerry and Marc are running a 2-day ethnography + service design workshop in January 2020 in Dublin. Interested? Sign up to be notified.

On April 16th I ran a ‘sold-out /packed to the rafters’ public workshop with Marc Stickdorn, co-author of This is Service Design Thinking (BIS) and This is Service Design Doing (O’Reilly) and CEO of More than Metrics in Dublin’s Dogpatch Lab.

It was a really great day, with a fantastic crowd of attendees from consultancies, public service, startups, Fintech, Healthcare and probably a few more that I’m forgetting.

New workshop: Customer Mapping Essentials with Gerry Scullion
Date 17th September
Where WeWork Charlemont, Dublin 2
Book tickets

Here are some photos from the day.

Note: Myself and Marc are running a 2-day workshop in January 2020 in Dublin. Sign up to be notified.

All the best,

Gerry

Gerry confirmed as conference host at Service Design Days, Barcelona

On October 5th and 6th, I’ll not only be attending Service Design Days in Barcelona but will also be hosting the 2-day conference. It’s such an honour to have been asked, and am seriously looking forward to it. I’ll be on stage for the full two days, leading the conversation and welcoming and closing each talk.

Continue reading “Gerry confirmed as conference host at Service Design Days, Barcelona”

Humana delighted to be sponsoring & hosting This is HCD.com

We are delighted to be hosting and sponsoring a new Breakfast Podcast session, ThisisHCD.com in our offices once a month.

The format is a little bit different to the traditional MeetUp type event that you might be more familiar with. The structure of this event is aimed at creating a more diverse and inclusive conversation between people entering the industry and more established design talent. 4 people will be selected to attend. The conversation over a beautiful breakfast will be recorded and shared out to the wider community a few days later.

Only 3-4 people will be selected to attend plus a selected Guest each month. The conversation over a beautiful breakfast will be recorded and shared out to the wider community a few days later.

This is HCD.com Mission statement

What we hope ‘This is HCD‘ will achieve:

  1. Create valuable content about topics related to human-centered design
  2. Create events that include the voices of a represented audience (entry level through to senior level and beyond)
  3. Make the content more accessible to people who find it hard to get to the events, but don’t want to have to trail through hours of content. Podcasts are capped at 30 minutes – just the perfect time for your morning or evening commute home
  4. All people on the podcast will receive placement on the credits for each episode
  5. Create a charitable revenue stream by selling advertising on this website, and within each Podcast. 100% of the revenue generated will go to a nominated charity.